Crystal Kendrick

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Hi I'm Crystal Kendrick! I am a NMSDC National Minority Supplier of the Year - Surveys, Focus Groups, Secret Shopping, Audits and Media Campaigns

Crystal Kendrick's Bio:

Crystal Kendrick's Experience:

• Director of Inside Sales at General Cable Corporation

  2004 - 2007

  For three years, Crystal managed more than 70 associates and was responsible for developing and implementing strategies to improve customer service, increase associate knowledge, create operational efficiencies and reduce operating costs.

• Assistant Vice President - Network Control Manager at Fifth Third Bank

  2001 - 2003

  For more than two years, Crystal served as an Assistant Vice President and managed 70 associates. She was responsible for developing and implementing strategies to improve customer service through automation, system redesigns and reduced operating costs.

• Customer Service Manager at ArvinMeritor

  1993 - 2001

  Crystal held several sales and marketing management positions including International Marketing Analyst, European Customer Service Manager and North American Customer Support Manager. During this time, Crystal worked with international populations on six continents to research and document the buying and maintenance behaviors of truck drivers and mechanics for North American platform vehicles. Crystal then recommended a world-wide product distribution plan and worked in Europe and North America to introduce products in global markets. In this role, Crystal routinely conducted focus groups and surveys with staff members, company employees, shareholders, domestic and international customers (using translators), suppliers, mechanics and truck drivers to gather the information needed to develop the worldwide distribution plan.

• President at The Voice of Your Customer

  December 2005

  The Voice of Your Customer began as a secret shopping company and expanded to a full service marketing consulting firm in 2007. Today, we have full time and part time employees, subcontractors and strategic partners in the United States, the Caribbean, Latin America and Africa. Our customers include federal, state, regional, county and local government agencies, businesses, educational institutions, health care facilities and non-profit organizations.

Crystal Kendrick's Education:

• Dartmouth College - The Tuck School of Business at Dartmouth

  2008 – 2008
  Executive MBE Training Program

• Northern Kentucky University

  1993 – 1997
  Master of Business Administration
  Concentration: Business Management

• Temple University

  1987 – 1992
  BBA
  Concentration: Marketing

Crystal Kendrick's Interests & Activities:

• Crystal Kendrick
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